Help & Information
- Delivery Options in the UK
- International Orders
- Remote Postcodes
- Can I have delivery to my work address?
- Do I need to sign for delivery?
Delivery Options in the UK
|Cost*||Delivery||Bank Holiday Arrangements||Remote Postcode|
|£3.95||Standard (Up to 5 working days)||Collected on Tuesday and delivered within 2-4 days||Available|
|£5.95||Next Day (Monday to Thursday - Order by 7pm)||Collected on Tuesday and delivered Wednesday||Unavailable|
|£5.95||Saturday (Order by 7pm Friday)||Service as usual||Unavailable|
|£5.95||Sunday (Order by 3pm Saturday)||Service as usual||Unavailable|
'Next Day' orders placed before 7pm will be delivered the next working day, with working days being Monday to Friday. Please note that if you place a Next Day Order anytime before 7pm on Friday, it will be delivered on Monday.IF I BUY SOMETHING AS A CHRISTMAS PRESENT, WHAT IS YOUR RETURNS POLICY?
You can shop with us at Christmas safe in the knowledge that our returns policy has been extended to accommodate orders for Christmas gifts. Any orders placed with us in November and up to 5pm on the 24th December, can be returned up to Monday 8th January 2018. This gives you plenty of time to return gifts for an exchange or refund.
Any purchases made after 5pm on the 24th December will fall under our usual returns policy, whereby you have 14 days to notify us, plus a further 14 days to return your item(s).
- Delivery may take longer for remote post code areas. See below for details.
We reserve the right to charge additional postage for in excess of 4 items.
UK working days – Monday to Friday excluding public and bank holidays
Items are sent on a leave safe service. Our carrier will deliver your parcel between 8am and 8pm, dependent on the delivery service selected. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can re-arrange delivery.
3-5 working days : AB1-99 / BA17-19 / BL11 / BT1-99 / CF6-25 / DD1-11 / DG1-16 / EC50 / EIR1-2 / FK1-21 / GE1-99 / GY1-9 / HS1-9 / IM1-9 / IR3 / IV1-99 / JE1-4 / KA1-30 /KW1-17 / KY1-99 / ML1-99 / PA1-99 / PH1-99 / RM50 / TD1-25 / TR21-25 / ZE1-3 / ZZ1
5-7 working days : BFPO
Please note **Next Day, Saturday and Sunday delivery options are not available to the below remote post code areas**
Here at Cloggs.co.uk we would like to welcome international customers to our UK website! We offer delivery to a wide range of countries other than Great Britain from our UK website and details of the countries we deliver to are listed in the below table.
International orders sent outside of the UK are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer.
SHIPPING RATES: Please see below for all pricing. All prices are in £(GBP Sterling)
|Europe Zone 1
DPD Classic (Express)
|24/7||Ireland, Denmark, France, Germany, Netherlands||£9.95||2-3 Working Days|
|Europe Zone 2
DPD Classic (Standard)
|24/7||Austria, Belgium, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden||£9.95||2-5 Working Days|
|Europe Zones 3 & 4
Royal Mail International Signed For
|24/7||Cyprus, Finland, Gibraltar, Greece, Greenland, Iceland, Malta, Norway, San Marino, Switzerland||£9.95||5-10 Working Days|
|Rest of the World
Royal Mail International Signed For
|24/7||US, Canada, Japan, Australia, New Zealand||£13.95||8-15 Working Days|
Unfortunately, if your country is not listed above, we are unable to ship to your country.
Can I have delivery to my work address?
You can arrange delivery to a work address however, you should remember that our courier will deliver to the address and not the person. Please make sure you know who will sign for your parcel and how it will get to you. (For example, is there a reception desk at your place of work etc.)
**With first time or high value orders we may insist that the order is shipped to the billing address for security reasons but our Customer Service team will contact you to discuss this if necessary.**
Do I need to sign for delivery?
If you are available when delivery is made, a signature will be required. If you are not at home our courier will try your neighbours and, if they are at home, ask them to take delivery and provide a signature.
Alternatively, our couriers may leave your item in a secure location at your property. The courier will ensure that the location is secure. If this is the case, a card will be left advising you of where the item has been left.
If they have not been able to deliver they will take the parcel back to their depot leaving a card that tells you how to re-arrange delivery on an alternative day.
Visit our corporate website at www.jdplc.com Copyright © 2018 .