Returns Procedure

It is important that you follow the steps below to enable us to process your order efficiently and to ensure you do not incur any unnecessary costs:

1. Detach your returns note from your original order. (Or click on our Returns Note to print one out).
2. Fill out the Returns Note on the reverse side including your order number.
3. In the case of fault or error, please provide a full description with your reason for return in the space provided.
4. Place your completed Returns Note with the returning product (either in the footwear box or just inside the packaging if the item has no box originally i.e Fitflop)
5. Wrap the item(s) securely in its original or alternative suitable packaging with all tags, receipts (or copies) and accessories pertaining to the returned goods. (Do Not apply tape directly to the branded packaging/box.)



6. a) If you are a UK Customer using our Cloggs Pre paid Returns label, Please send via your post office with the completed Returns Note to the address below.
   
   b) You must obtain a receipt for your return at the Post Office counter. This is your proof of return, and must be provided if the item you are returning does not arrive at our warehouse.
   
   c) Please note if you have taken our Priority Free, Standard or Saturday Delivery option, and wish to use our Cloggs.co.uk prepaid returns label and require a Refund, there will be £2.95 deduction from the refund to cover the postage costs incurred to return your order. This is charged back to your card or PayPal Account.
   
   Please ensure that the post office scans the postage label and give you a receipt as this is your proof of return
   
   
7. If you are an international customer or a UK customer who selected Standard delivery and wishes not to purchase a returns label from Cloggs.co.uk directly, for your protection we strongly recommend you use a Recorded or traceable Delivery Service against which you are insured in the event of loss, as we cannot be responsible for returned goods unless we have signed for them at our warehouse.
8. Please allow 14 days for the goods to be returned to us, and for us to process the return. We will notify you by email when we have processed you return.
   Please refer to our Terms and Conditions (point 9) for more information.

Cloggs.co.uk
7th Floor, The Charters
102 New Street
Birmingham
United Kingdom
B2 4HQ

No claims can be processed unless these conditions are strictly adhered to.

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