Delivery Problems

You sent me a damaged/defective item
I have ordered the wrong thing and want to return it
You have sent me the wrong stuff
I haven’t received anything. Where is my order?

You sent me a damaged/defective item:

If you take delivery of Cloggs.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 365 days of receipt for exchange. See Our Returns Policy page.

If the items have not been damaged in transit but are instead incorrect, or faulty, please follow the instructions here.

I have ordered the wrong thing and want to return it

We offer a 365 day no questions asked returns policy. Read Our Returns Policy help pages to find out what to do.

You have sent me the wrong stuff

If you think we have sent you the wrong item, please check all the details on your order receipt email including, style name, colour and size. If you think an item you have received does not correspond to the order details in your email or in your account, please email us at info@cloggs.co.uk or please call one of the Customer Services team on Free Phone 0800 0193300, or on +44 121 237 5510 for international or Southern Ireland Customers. The phone lines are open from 10am to 5pm Monday to Saturday, and 10.30am to 5pm Sunday (except for UK bank holidays). We’ll need you to send the wrong item back to us. Customer services will provide you with instructions on how to do this. Once the item arrives back we can either refund your money or send you out the correct item.

I haven't received anything. Where is my order?

Please check that your order has left our warehouse by checking that your order status is 'Despatched' in your account. This means your order left our fulfilment centre on the date specified. If your order status is not 'Despatched' your order may be 'On Hold' or 'Waiting' in which case your payment details have not been completely matched to those of the card holder. If your order status is 'Backordered' your items were not in stock at the point of picking but is shortly coming into stock, or you will be offered an alternative. Please see a full explanation on our order statuses page.

For deliveries within the UK, although the vast majority of orders are delivered within 2 working days of despatch, please allow 4 working days for delivery before contacting us. You can track your order online by quoting your unique tracking number which is emailed to you shortly after despatch - all parcels are first collected from our warehouse, and then taken the distribution depot. Please do not hesitate to contact us if you encounter any further problems, we will endeavour to find out the status of the delivery on your behalf.

For deliveries to Europe and the rest of the world, allow 7-10 working days for delivery before contacting us.

Despite our own best efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office as it's possible they've already tried to deliver your package, but were unable to.

If 15 working days pass without a delivery we can register the parcel as lost and we will either send you out a new parcel or offer you a full refund.