Once you have placed your order, you will receive emails directly from our Customer Services Team keeping you up to date with the status of your order and where your goods are in the fulfilment process.
You can check the status of your order within this fulfilment process at any time using 'Your Account' which you keep with Cloggs.co.uk.
Order Status - "In Progress/On Hold"
This means that although the shop has accepted your order, there may be queries relating to your payment details. This means that we can still process your online order but may be required by the bank to verify your details over the phone for security purposes. Regularly check your emails, as we may be trying to contact you and there will be a delay in fulfilling your order unless you contact customer services to confirm the security checks. The best way to ensure that your order avoids this step is to fill out all relevant fields on the payment form correctly and to ensure that the billing address matches exactly those of the card you are using. Until we can be sure of the security of the card details your order will not enter our fulfilment cycle.
Order Status - "Realeased for Despatch"
This means that our fulfilment staff have accepted your order and that we are checking the stock situation with the goods you have ordered. Our dedicated pickers and packers will be locating and collecting your goods ready to be processed. We make every effort to check the quality of the parcels we send out before they are shipped and to see that they are correctly and appropriately packaged and addressed for the customer. Until we are certain of this quality, your goods will remain "Realeased for Despatch".
Order Status - "Delivered/Despatched"
This means that our fulfilment staff have located, checked, packaged and delivered your goods to our carriers - Royal Mail or Parcel Force depending on the goods you have ordered.
If you have used our UK standard service, your goods should now arrive within 2-5 working days.
If you have used our express Next Day service, your goods should now arrive within 1 working day.
If you have used our express 12 noon service, your goods should now arrive by 12 noon the next working day.
If you have used our express 10 am service, your goods should now arrive by 10am the next working day.
If you have used our Saturday service, your goods should now arrive the next Saturday (order before 2pm Friday).
If you are having any problems with the delivery please Click Here
Order Status - "Backordered"
This means that our fulfilment staff have accepted your order but that we are currently out of stock of the goods that you have ordered. We are making every effort to locate the goods from our suppliers and will keep you up to date. If you have any queries about your backordered item(s), or are unprepared to wait for the goods to arrive to us, our Customer Services Team will be happy to help. FREEPHONE 0800 0193300 (+44 121 237 5510 for international or Southern Ireland Customers). The phone lines are open from 10am to 5pm Monday to Saturday, and 10.30am to 5pm Sunday (except for UK bank holidays). Our policy is to let you know within 5 working days of the back order situation and when you can expect your goods.
Every effort is made to update the website for goods which are no longer available or discontinued.
NB - If you have paid for any express delivery (Click here for more info) and your order is 'Backordered' your express shipping charge will be refunded. This means when the items do arrive in stock they will go out with our usual standard carriers rather than the faster service. If you would explicitly like to keep the faster delivery service for when the goods do arrive, please contact our Customer Services Team.
Order Status - "Cancelled"
If you have not specifically contacted our fulfilment staff to cancel your order, your order may be cancelled in exceptional circumstances should the item you have ordered no longer be in stock and also become unavailable to us from our suppliers. In these circumstances we make every effort to offer you an alternative that may or may not be acceptable to you.
 |
 |
 |
 |
 |
|
