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Blog/Footwear News/Cloggs Have Won a Drapers Digital Award!
Online and high street footwear retailer Cloggs have won a prestigious Drapers Digital Awards for “Best Multichannel Retailer - Under £10m turnover”!
A Drapers Digital Award is considered “the ultimate accolade for digital excellence”, and Cloggs are delighted to have won after being placed in a category with some stiff competition.
After receiving the award, Chris Thomas, Managing Director said, “We are absolutely delighted to receive this prestigious award from Drapers in recognition of our multichannel experience. Whether shopping online or in store, the customer is always at the very heart of what we do and our mission is to provide the very best shopping experience wherever and however they shop with us. It’s a wonderful testament to all the work over the last 12 months which has gone into building the Cloggs Brand.”
Having been commended by the judges for “excellent customer service and strong profitability”, the Best Multichannel Retailer award is testament to the business growth Cloggs have shown over the past 12 months. Not only has their physical presence on the high street grown, adding York and Newcastle city centre stores to complement their existing location in Shrewsbury, but they’ve welcomed a series of high profile new brands onboard, including country and sailing outfitters Dubarry of Ireland to their already impressive brand portfolio.
Development on the innovative Cloggs website, which saw the retailer become one of the first major e-commerce websites to embrace responsive design, has continued apace, with new features added on a constant basis. As a mobile friendly Google Certified Store, Cloggs provides a consistent user experience across any device. With free delivery on orders over £50, free returns and delivery options 7 days a week, the customer experience is considered at every stage of their journey.
By combining online and in-store the total shopping experience is one at the cutting edge of modern retailing. The introduction of in-store kiosks offer customers access to the full range of brands with the option to collect from the store or home delivery available.
The customer service element of the business came highly commended by the Drapers judging panel, and it’s evident that the developments in Cloggs’ customer service strategy has paid off. Having been given the accolade of Feefo Gold Trusted Merchant in 2015, this is not the first time their customer services have been commended. Covering email, phone, an online live chat function, and social media, the expertise of the customer services team has ensured that increasing customer numbers hasn’t reduced overall customer satisfaction.
Cloggs would like to thank their loyal customers for their continued support, for without them this win would not have been possible. They are looking to continue growing and striving to provide the best customer experience both in store and online, and the Drapers win is just the start of what looks to be a very promising year for Cloggs.